This is because at CLOTHINGABC, we aim to offer quality clothes to the customers and excellent service. We also realize that there are instances where deliverables are not as expected or products are damaged. In this eventuality, we do provide a complete-refund policy so that you are satisfied.
Domestic Refund Policy
Should you wish to request a refund, you can address our customer support unit and describe your order number and a short description of the problem. Just follow the process.
Unworn and Unused
The unworn and unused items will have 15 15-day time limit within which one can seek a refund in case you receive an unworn and unused item. We will be following that send a Return Merchandise Authorization (RMA) number and giving instructions on how to deliver the piece back.
Damaged or bad items
Please contact our customer support team when you receive a damaged or defective item. We will evaluate the problem and, in case of need, we will generate a Return Merchandise Authorization (RMA) number and send the instructions on the item return. After we obtain the returned piece and establish the damage or defect, we will make a full refund, including the shipping cost.
Shipping Expenses
Returns shipping cost will be carried by us in the event that the item is destroyed or faulty. In case of other refunds, he or she will be charged for shipping.
International Refund Policy
The same policy is applied when it comes to international orders. Nevertheless, the customers will be subject to any creation costs, duties, or taxes relating to taking the product back. In the case of returning products, CLOTHINGABC will not be liable for any additional cost since the returns will be charged at the cost of returning them.
Unworn and Unused Clothing
When the item you receive is unworn and unused, you can ask for a refund within 15 days after the date of receiving the item. In order to start getting your money back, you just need to call our customer support service and tell them your order number and a short description of the problem. We shall then give a Return Merchandise Authorization (RMA) number and inform you on how to send it back.
Shipping Cost
For the products damaged or defective, we shall pay the shipping cost of the same. In the case of every other refund, the customer will pay the shipping charges to ship back.
Customs and Duties
Some of the international customers may be faced with customs and duty charges. These charges are borne by the customer, and they are non-refundable.
Exchange Rates
Refunds would be done with the same currency that was used during the purchase. The exchange rate can change, and the variance in the value of currency is not refundable.
Refund Processing
After you send us your returned item and we check that it is in good condition, we shall start working on your refund within 7 business days. The amount of refund shall be credited to the original mode of payment to complete the purchase.
We inform you that more time can pass before the refund on your statement, and instead, this is dependent on the financial institutions that you use.
We at CLOTHINGABC also want our customers to get an easier refund process. Any questions or concerns that may confound our refund policy should not be a problem since you can always call our customer support team. We are ready to assist and make you satisfied with our services and products.